Shipping Policy

AKEMI Shipping Policy

At AKEMI, we are committed to delivering your handcrafted jewelry safely and promptly. Below is our detailed shipping policy, designed to provide transparency and assurance in our shipping process.

Domestic Shipping (Switzerland)

1. Shipping Options and Rates:
   Standard Shipping with Registered Mail (Economy): CHF 12.00 (Delivery in 2–3 working days)
   Express Shipping with Registered Mail (Priority): CHF 14.00 (Delivery in 1–2 working days)
   Free Shipping: Enjoy free shipping on all orders above CHF 200.

2. Order Processing Time:
   Orders are processed within 1–3 business days. Once your order is processed, you will receive a shipping confirmation email with a tracking number.

3. Tracking and Insurance:
   All shipments within Switzerland are sent via Registered Mail, which includes tracking and insurance up to CHF 500. A signature will be required upon delivery.

4. Packaging:
   Your jewellery is carefully packaged to ensure it arrives in perfect condition.

International Shipping

1. Shipping Rates:
   Neighboring Countries (e.g., France, Germany, Italy): Starting at CHF 25 (Delivery in 5–10 business days)
   Rest of Europe: Starting at CHF 30 (Delivery in 5–10 business days)
   North America (USA, Canada): Starting at CHF 40 (Delivery in 7–15 business days)
   Rest of the World: Starting at CHF 50 (Delivery in 7–15 business days)

2. Customs and Import Duties:
   Please note that customers are responsible for any customs fees, import duties, and taxes that may be applied by their destination country.

3. Tracking and Insurance:
   All international shipments are sent via Registered Mail, which includes tracking and insurance up to CHF 500. A signature will be required upon delivery.

4. Delivery Times:
   Delivery times vary depending on the destination but generally range from 5–15 business days.

Order Processing and Shipping Schedule

Order Processing: We process orders twice a week, on Mondays and Thursdays.

Shipping Days: Orders are shipped out on Tuesdays and Fridays.

Urgent Orders: For express shipping, we strive to process and ship orders within 24 hours when possible.

Shipping Notifications

You will receive a confirmation email with tracking information once your order has been shipped. You can track your package at any time using the provided tracking number.

Returns and Exchanges

For details on returns and exchanges, please refer to our Return Policy. If you have any further questions or need assistance, please contact us at contact@akemi-geneva.com.

This shipping policy is designed to ensure clarity and confidence in your purchase experience with AKEMI. If you have any questions or concerns, please do not hesitate to reach out to us.